Refund policy

Refund & Exchange Policy

ASIC MINER PARTS INDIA

ASIC MINER PARTS INDIA is committed to providing a transparent and reliable purchasing experience. Please read this policy carefully before placing an order. By completing a purchase, you agree to the terms below.

1. Policy Overview – Exchange-Oriented Returns

ASIC MINER PARTS INDIA primarily operates an exchange-based return policy.

Exchanges are available for eligible products within the specified time window.
Monetary refunds are not offered as a standard practice.
A refund is processed only in the exceptional case where a verified defective or incorrect product cannot be replaced.

2. Exchange / Return Request Window

Customers must initiate a return or exchange request within 7 (seven) calendar days of the delivery date.
Requests submitted after this period will not be accepted.

3. Eligibility Conditions (Non-Defective Products)

To qualify for an exchange, the product must meet all of the following conditions:

Condition: Unused, uninstalled, and in the same condition as delivered
Packaging: Original packaging must be intact and undamaged
Accessories: All accessories, manuals, tags, and labels must be included
Proof of Purchase: Valid order ID or receipt required
Integrity: Product must not show signs of wear, alteration, or missing components

Products that fail to meet these criteria will be rejected and returned to the customer at their expense.

4. Incorrect, Damaged, or Defective Items (Special Case)

If you receive a product that is incorrect, damaged, or defective upon delivery, please follow the steps below:

Notification Window: Inform us within 24–48 hours of delivery
Evidence Required: Clear photos or videos showing the issue must be provided
Verification: Our support team will review and confirm the claim

Resolution:

Upon approval, a replacement of the same product will be arranged at no additional cost.
Refund Exception: If a suitable replacement is unavailable (e.g., item discontinued or out of stock), a full refund will be issued to the original payment method.
This is the only scenario in which a monetary refund is processed.

5. Exchange / Return Process

To initiate a return or exchange:

Contact us via email or WhatsApp within 7 days of delivery
Share your order ID, delivery date, and reason for return
Await approval and return instructions from our support team
Ship the product to the address provided after approval

Returns sent without prior authorization may be refused.

6. Return Shipping Costs

Non-Defective / Change-of-Mind Exchanges:
The customer is responsible for all return shipping charges. Shipping fees are non-refundable.
Verified Defective or Incorrect Items:
Replacement shipping costs will be covered by ASIC MINER PARTS INDIA.

7. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

Used, installed, or damaged products
Items missing original packaging or components
Requests made after the 7-day window
Clearance or heavily discounted items
Customized or specially ordered products

8. Contact Information for Exchange Queries

Field	Detail
Business Name	ASIC MINER PARTS INDIA
Email Address	asicminerpartsindia@gmail.com
Contact Number	+91 7610636666 (WhatsApp / Call)
Address for Returns	To be provided upon exchange approval.